JOB DESCRIPTION

POSITION TITLE:  Bilingual (Spanish) Patient Access Representative

ORGANIZATION:  Dental Connections

REPORTS TO:  Patient Access Supervisor

 Position Purpose:  To coordinate patient services in the reception area to ensure that all activities involved with patient processing are completed, including incoming patients, outgoing patients, and account processing.

Job Functions:

• Greet patients & other visitors to the center;
• Perform telephone responsibilities;
• Understand, perform, and maintain exceptional patient processing responsibilities including:
  • Verify of all patient information such as address, phone, and insurance
  • Verify of patient insurance eligibility for all insurance plans
  • Obtain up-to-date health history and any other necessary forms
  • Notify dental staff of patient “ready” status
  • Complete patient walk-out process, including scheduling return appointment needs;
• Confirm of dental appointments;
• Track data information for reporting purposes including:
  • Broken or Cancelled Appointments
  • Patient Payments;
• Handle requests to and from other Dental or Medical offices for any information needed;
• Address any patient issues associated with patient processing;
• Have ability to work Accounts Receivable in Eaglesoft as additional support to the Patient Access Supervisor;
• Maintain basic knowledge of insurance coverages to assist with appropriate appointment scheduling for patient needs;
• Other duties as assigned.

Position Requirements:

• Education Requirement: High School Graduate or Equivalent;
• Bi-lingual (Spanish/English) strongly preferred;
• Prior experience in a dental or medical office setting preferred;
• Strong computer skills/experience required, including, but not limited to, Microsoft Office Programs and Electronic Patient Record systems;
• Ability to multi-task, while maintaining a “patient first” approach;
• Strong telephone skills, with pleasant personality and speaking voice;
• Strong communication and interpersonal skills, with the ability to maintain long-standing, professional relationships with employees and patients;
• Ability to easily relate to diverse populations.